FAQ

Aquila whole-home systems are designed for high-flow applications and feature large 1” inlet and outlet connections. When correctly installed and maintained, the system is intended to operate within normal mains water pressure ranges. A noticeable drop in pressure may indicate filters are becoming loaded with sediment and are due for replacement. Aquila systems also include three pressure gauges to help monitor pressure changes across the system.

Yes. Whole home systems connect directly to your mains water line and must be installed by a licensed plumber to ensure compliance with Australian standards and to protect your product warranty. The process is straightforward and typically completed within a few hours.

Aquila whole-home filtration systems are designed to reduce common mains water issues, including:

• Sediment such as dirt, rust, sand and silt
• Chlorine
• Organic compounds that contribute to taste and odour

Filtration performance depends on cartridge selection. Aquila systems are designed for mains water use and are not intended to treat microbiologically unsafe water without additional disinfection.

Aquila systems help protect your home from Perth’s naturally hard water by using a specialised Scale Inhibitor cartridge. Instead of softening water, the cartridge works by conditioning minerals so they’re far less likely to stick to surfaces.

This delivers real, noticeable benefits:

• Less limescale build-up on taps, tiles and shower screens
• Improved performance and lifespan of appliances like kettles, dishwashers and hot water systems
• Reduced spotting on glassware and bathroom fixtures
• Lower maintenance effort and a cleaner-looking home
• You get the protection of advanced scale control — without the ongoing maintenance or salt requirements of traditional softeners.

A standard whole home installation usually takes 2–4 hours, depending on the property layout and plumbing access. Our licensed installers will handle everything with minimal disruption, and your system will be ready to use the same day.

No. Aquila whole-home filtration systems are not designed to remove fluoride, which is intentionally added to Perth’s scheme water. Aquila systems focus on reducing sediment, chlorine, and taste and odour compounds to improve overall water quality for household use.

Maintenance is minimal — filters are simply replaced on schedule (every 6–12 months). The housings and system require very little upkeep. Aquila offers guidance and reminders to make this easy.

Aquila Home Filtration products sold by The Sink Warehouse are covered by the manufacturer’s warranty provided by BWT Australia, subject to the terms and limitations outlined below.

BWT Australia warrants that the products supplied will be free from defects in materials and workmanship from the date of purchase, when used under normal and proper conditions.

Warranty periods

 Residential applications:

• 7 years total, comprising
• 1 year parts and labour, plus
• 6 additional years parts only

 Commercial applications:

• 1 year parts and labour from the date of purchase

Labour and service limitations

Where labour is covered, the manufacturer’s warranty is limited to:

• Up to one (1) hour of labour, capped at $200, and
• Up to one (1) hour of travel time, capped at $50, performed by an authorised service technician.
• Any labour, travel time, access costs, or associated expenses beyond these limits are the responsibility of the customer.
• The supply of replacement parts required to remedy a confirmed defect is covered in accordance with the applicable warranty period.

Conditions of warranty

This warranty applies only where the product has been:

• Installed in accordance with the supplied installation instructions,
• Used within stated product specifications (including pressure and temperature limits), and
• Operated within the intended service life of the product.

The warranty does not cover:

• Routine maintenance or replacement of filter cartridges,
• Damage caused by misuse, neglect, unauthorised modification, improper installation, or operation contrary to the product’s intended purpose,
• Damage resulting from water conditions, pressure, temperature, or operating conditions outside specified limits, or
• Use of the product beyond its designed service life.
• No liability is accepted where product specifications are exceeded.

Warranty claims process

In the event of a suspected defect or non-conformity, the customer must:

• Notify The Sink Warehouse in writing,
• Provide proof of purchase and installation details, and
• Retain and protect the product to allow investigation.
• The Sink Warehouse reserves the right, at its discretion, to repair or replace defective components and to determine the most appropriate method of service.

Important legal notice

• Except where required by Australian Consumer Law, no other warranties apply, whether express or implied, including warranties of merchantability or fitness for a particular purpose.
• The Sink Warehouse acts as a retail supplier only and does not provide any additional warranty beyond that offered by the manufacturer.

Aquila systems are designed primarily for mains (scheme) water. Tank or bore water may require additional treatment, such as disinfection or pre-filtration, depending on water quality. Tank and bore water installations should be assessed before installation to ensure the system is suitable and safe for use.

Some customers notice an improvement in how their water feels after installing the Aquila AQ600, which may be related to reduced chlorine levels and improved overall water quality. The AQ600 is not a traditional water softener and does not remove hardness minerals from the water. Instead, it uses three stages of filtration and scale-inhibition media to help reduce sediment, chlorine, taste and odour, while helping minimise mineral build-up in plumbing and appliances. Individual experiences may vary depending on local water conditions.

Filter replacement intervals will vary depending on local water quality and usage, but many systems are serviced approximately every 6-12 months. Common signs that replacement may be due include reduced water pressure, changes in taste, or the return of chlorine smell. The Aquila AQ600 includes three pressure gauges to help monitor pressure changes across the filtration stages, giving you a practical way to assess system performance and helping indicate when filter cartridges may need changing. Aquila can also send replacement reminders for added convenience.

Yes, the water supply must be briefly turned off during filter changes. The process is simple, takes just a few minutes, and we provide instructions (or you can book a technician if preferred).

No, the filtration unit is usually installed outside, near your mains water connection. It operates silently and requires little space. Once in place, you’ll barely notice it’s there, aside from the benefits in your home.

Yes. By treating Perth’s hard water, Aquila systems reduce mineral deposits that cause soap scum on showers, tiles, and sinks. Many customers find their bathrooms and kitchens stay cleaner with less effort.